Beyond the code: understanding professional users' perspectives on AI implementation

Abstract

While Artificial Intelligence (AI) has the potential to amplify economic productivity, and reduce expenses, it concurrently triggers investigations into the socially acceptable boundaries of its implementation. This study aims to promote a deeper comprehension of this issue by elucidating a better comprehension of actual AI usage for the professional proposes, the perceptions, the main risks, and the expectations for future usage on the lens of the professional users. The research commences with a descriptive and literature-driven exploration. Subsequently, it the foundational phase conducts an exploratory investigation via semi-structured interviews to managers and analysts who utilizes AI for professional purposes. Differentiation in usage was observed based on each participant's specific needs, ranging from text improvement to decision-making and programming. This study revealed patterns of usage, such as: perceptions, expectations, evaluations of AI's potential, as well as associated risks and concerns